Extended ECM Platform by OpenText

Benefit from Powerful ECM Integration

OpenText Extended ECM Platform

Integrates enterprise content management with lead applications to bridge content silos and deliver content in context for more effective business processes.

Integrate Content to Boost Business Processes

Sixty-six percent of organizations say their most significant challenge is content scattered in silos. Close the content and insight gap by integrating ECM into core business systems and processes from CRM, marketing and sales to ERP/procurement and HRM.

What is ECM Integration?

Enterprise Content Management (ECM) refers to a set of processes and technologies that manage information flows across the organization, from capture through to archiving and disposition.

ECM is constantly evolving, as are the expectations of its users. It’s no longer enough for ECM solutions to store, retain and, ultimately, delete content, since content is an organization’s most valuable asset. Users want access to the content when and where it’s appropriate to their task and in an easy-to-work with format. Content needs to be available immediately and within an application of choice, whether CRM, ERP, HRM, a marketing automation system, productivity software or any application a user chooses to support their work.

Content is the fuel that drives business process, not just a corporate asset to be controlled and protected. Many processes, such as Order to Pay, Hire to Retire, Concept to Launch and Make to Deliver, rely heavily on content. And, while some processes are constrained to a single enterprise business function, such as human resources, other processes can span business areas from customer service to finance, manufacturing and delivery, with many functions dependent on the same content.

Extended ECM Platform Overview

With OpenText™ Extended ECM Platform, content is transparently integrated with other leading applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or any other enterprise software. With integrations, the content services platform bridges content silos and business processes to allow information to flow effortlessly across applications. Extended ECM Platform leverages an organization’s investment in its enterprise content management software and other applications, while improving transparency and insight to enable informed decisions, speed business processes and make users happy.

Extended ECM Platform Features

Integrations to Enterprise Applications

Now you can present content in the context of the business process or lead application user interface. This can include ERP integrations such as SAP® S/4HANA and Oracle® E-Business Suite, HR Applications like SAP® SuccessFactors® and CRM integrations such as Salesforce®. Productivity tools like Microsoft Office 365 and Sharepoint are also supported by OpenText Extended ECM. By providing a range of content services and APIs, other lead applications can also benefit from Extended ECM.

Intuitive User Experience

Enhance productivity and eliminates barriers to adoption by allowing users to remain within the business application they are most comfortable with, while simultaneously accessing information necessary to get the job done. Users without access to the lead application can work with the same content used in the driving process via the Extended ECM Smart View. This intuitive UI displays select metadata related to the business object being managed in the lead application.

Connected Workspaces

Simplify ECM software deployment using templates aligned to business processes. As virtual models of a real-world business object, Connected Workspaces can be related to a customer, product, employee, purchase order or any other business object type. Workspaces can be created automatically from the lead application.

Content Services Platform

Leverage the proven lifecycle capabilities of OpenText™ Content Suite for capture, document management, search, intelligence, security, compliance and records management.

Two-Way Integration

Provide two-way integration that not only extends content into the lead application but presents metadata from the lead application directly in the Extended ECM Smart View. Updates can be made in either direction.

Automated Classification and Metadata Management

File documents consistently and automatically within a process and in the context of a related business object, removing the risk of users haphazardly filing items on local hard drives or file shares and sharing via email. Any metadata or classification happens automatically in the background, without the need for end-user intervention.

Cloud Content Management

Enjoy flexible cloud models for public, private or hybrid deployments that enable organizations to manage, protect and effectively use information within the same governance framework used by the most bulletproof on-premises systems.

Benefits of ECM Integration

Improved process efficiency
Accelerate cycle time by automating manual tasks, simplifying access and improving content collaboration. Gain efficiency from both the lead application and the enterprise content management tools.

Better productivity
Offer users a 360-degree view of both structured and unstructured business content from a single interface, providing content in context without the need to switch between different applications.

Streamlined innovation and time-to-revenue
Transform business models and digitizes value chains with an integrated approach to ECM that extends content services into the organization’s foundational technology environment.

Intelligent insight
Deliver deeper insight into product, customer, supplier or asset performance through integrated data and content analytics for improved decision-making.

Mitigate compliance risk
Automatically apply metadata and classifications transparently in the background, without end-user intervention.

One version of the truth
Achieve a centralized repository for all business content regardless of the origin or source and ensure that all stakeholders are working with the most current and relevant content.